Welcome to the MeatCart website at www.meatcart.co.za. Please take a moment to read these terms and conditions including our policies (collectively the “Terms”) to understand how they apply to your use of our website and any products or services that may you may order online.
If you have any questions regarding our website, the Terms, products or services, please click here to contact us.
These online shopping terms and conditions apply to all purchases ordered online at www.meatcart.co.za. Please read them carefully and print a copy for future reference.
You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping website constitute your acceptance and agreement to be bound by the terms of our website, including the additional online shopping terms below.
Registration on our online shopping site is conditional upon your specified delivery address being within certain specified areas. If your delivery address is not in an area where we deliver, your registration will not be completed. After you have registered, should you change your delivery address to an address which is not in an area where we deliver, your order will not be accepted. To register you will be required to provide certain information including personal details, payment card details and your delivery address. When registering with us you will be required to provide an email address and a password. Please keep your password private. The MeatCart accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your email address and password each time you visit our online shopping site. To amend any registration particulars please click on “My Account” and edit your details.
Product Sales and Availability
All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.
We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.
You will be charged the prices that are reflected online, subject to availability. Certain of the products are variable/random mass items. Whilst the average mass of the product is indicated on online as a guide to the cost, the actual product delivered to you may weigh slightly more or less than the average mass indicated. You will be charged the actual amount due in respect of the specific product delivered to you. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original online order (i.e. not on items which are added after the order was placed).
A delivery fee will be charged for each order placed by you. Please visit Delivery FAQ’s to view the delivery fee applicable.
Methods of Payment
We will place a holding reserve of funds equal to the total value of your online order against the payment card tendered by you during the check out process. Payment will be effected on finalisation of your order and prior to delivery.
By submitting your order, identity number and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.
We cannot always guarantee availability of stock and will endeavour to deliver a substitute line where possible if you have authorised us to do so. If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered.
Confirmation of Orders
Orders placed online constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order. Failure by us to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.
The MeatCart delivers from Monday to Friday, 10 a.m. till 5 p.m.; and Saturday from 10 a.m. till 2 p.m. The MeatCart does not deliver on Good Friday, 25 December, or 1 January. In general, all food items are available for next-day delivery if ordered before 12pm, the previous day.
We only deliver to registered customers within certain specified delivery areas. On delivery of the order to the specified delivery address, you will receive our delivery note showing the items delivered, any substitute items, any non-available items, the delivery fees, Value-Added Tax and the amount debited from your payment card. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice at the delivery address to that effect. The driver will attempt to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required in the circumstances. Our liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge. Please arrange that you or your authorised representative is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt.
Returns & Refunds
For hygiene reasons any returns should be done upon delivery, we cannot accept returns after delivery has taken place.
If for any reason you would like to cancel an order this may be done by visiting Your Orders on our website. You will only be able to cancel orders up to midnight on the day prior to the date of delivery. We reserve the right to debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of these Terms.
Risk and Ownership
Risk in the products shall pass to you or your authorized representative on delivery. We will retain ownership in the products until payment has been received in full.